🔄 Refund and Returns Policy – MyDiscount.lk

At MyDiscount.lk, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!

✅ Returns Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The item is damaged, defective, or not as described

• You received the wrong item

• The item is unopened, unused, and in original packaging

Note: Items must be returned in their original condition, with all tags, manuals, accessories, and packaging intact.

❌ Non-Returnable Items

We do not accept returns for the following:

• Used or damaged items not caused by delivery

• Items without original packaging or missing parts

• Personal care and hygiene products (e.g., trimmers, shavers, beauty tools)

• Clearance, flash sale, or discounted items marked “Non-Returnable”

• Digital products or gift cards

🔁 Exchange Policy

We offer free exchanges for eligible items if you received:

• A faulty product

• An incorrect product (wrong size/color/model)

Please contact us within 48 hours of delivery to process an exchange.

💰 Refund Process

If approved for a refund:

• Refunds will be processed via your original payment method (Bank Transfer, Card, etc.) within 5–7 working days

• For Cash on Delivery orders, we will arrange a bank transfer

• You will receive a confirmation email or message once your refund is processed

📦 Return Shipping

• If the return is due to our error (wrong item, damaged, etc.), we will bear the return shipping cost

• If the return is due to customer change of mind, return shipping will be borne by the customer

📞 How to Request a Return

1. Contact our support team within 7 days of receiving the item:
   📧 Email: info@mydiscount.lk
   📞 Hotline: +94 76 667 5244

2. Provide your Order ID, a description of the issue, and clear photos (if applicable)

3. Our team will review your request and guide you through the return or refund process

🛑 Important Notes

• Returns without prior communication will not be accepted

• MyDiscount.lk reserves the right to deny returns if the item does not meet the return criteria

• Refunds will only be processed after we receive and inspect the returned product

Thank you for shopping with MyDiscount.lk – where great deals meet great service!